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Policies & Payments

Cancellation / No Show / Scheduling Fee Policy

Due to an increasing number of “no shows” and same-day cancellations, combined with a very high demand for services, there will be fees for missed appointments, cancellations, new client scheduling, surgery scheduling, and cardiac scheduling. 

Our goal is to provide timely care to all our patients and to respect not only the client and veterinarian’s time but the constraints of a tightly booked schedule. If you must cancel your appointment, we request a text, call or email as defined below. This allows us to accommodate other patients who may need prompt medical care.

Terms Defined

  • No Show describes any appointment that has been confirmed and then missed.
  • Cancellation describes an appointment canceled with less than the required business day's notice. 
  • Late describes a client who arrives 5 minutes or more after the confirmed scheduled appointment start time.
  • 1 Business Day notification describes business days as Monday through Friday.  Weekends and Holidays are not counted as days. 
  • 5 Business Day notification describes business days as Monday through Friday.  Weekends and Holidays are not counted as days.
  • New Client is any client who has attended less than 3 scheduled appointments successfully.
  • Current Client is any client who has attended more than 3 scheduled appointments successfully.

Procedure
The client is to be notified of the appointment No-Show & Cancellation Policy at the time of scheduling. This policy will also be found in the appointment booking confirmation emails and on our website.

  1. Appointment must be canceled at least 1 full business day prior to the scheduled appointment time. Cancellations that occur with less than 1 full business day's notice will result in a $75.50 charge.
  2. No Show appointments will be charged a $75.50 fee. We understand that extenuating circumstances do arise; these will be handled on a case-by-case basis by hospital management.
  3. In the event, the client arrives more than 5 minutes late to their appointment the $75.50 fee will apply.
  4. If two (2) no-shows occur in a row or within a calendar year, the client will be required to pay a “non-refundable scheduling fee” equivalent to the estimated appointment being scheduled. If that scheduled appointment is attended successfully as scheduled, the fee will be applied to the appointment.

Required to pay a non-refundable scheduling fee of $71.
Nonrefundable scheduling fees will be applied to the successfully attended appointment. 

  1. Appointment must be canceled at least 1 full business day prior to the scheduled appointment time. Cancellations that occur with less than 24 hours (1 full business day) notice will result in a forfeit of the scheduling fee.
  2. To reschedule missed appointments, the new client will be required to again pay the non-refundable scheduling fee. Should this happen at the next appointment, the client forfeits their right to any future bookings.

All clients are required to pay a non-refundable scheduling fee at the time of scheduling.
Nonrefundable scheduling fees will be applied to the successfully attended appointment.

  1. Surgery Appointments may be rescheduled only until 7 business days BEFORE the scheduled surgery date. Any surgery that is rescheduled or canceled after that time will result in a forfeit of the Nonrefundable Scheduling Fee.
  2. If you are Late to your admit time the Nonrefundable Scheduling Fee will be forfeited.

All clients are required to pay a non-refundable scheduling fee at the time of scheduling.
Nonrefundable scheduling fees will be applied to the successfully attended appointment.

  1. Cardiology Appointments may be rescheduled only until 7 business days BEFORE the scheduled cardiology date. Any cardiology appointment that is rescheduled or canceled after that time will result in a forfeit of the Nonrefundable Scheduling Fee.
  2. If you are Late to your admit time the Nonrefundable Scheduling Fee will be forfeited.

Payment

Pioneer Animal Hospital firmly believes that every pet deserves excellent health care.  Now offering PAH Personal Payment Plans.   The plans are personalized to each individual.  After all no two pets are alike, nor are pet owners.  

We also accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

Accepting Visa Accepting MasterCard Accepting Discover Accepting American Express

CareCredit

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay

ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.

Pet Insurance

Trupanion
Dogs and cats deserve lots of love, daily belly rubs, snuggles, and of course, great health care. If an accident or illness occurs, we hope that your pet can get the best veterinary treatment, and that’s where we come in. Pet medical insurance from Trupanion was designed with your furry friend in mind. With no payout limits, you can focus your love and attention on your pets and give them optimal veterinary care. 

Learn more about our coverages by clicking here.

Pioneer Animal Hospital payment options